Last Updated: 4 October 2025

1. Introduction

Welcome to Mystique Elixirs (“we,” “us,” or “our”). We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, WhatsApp, or other communication channels.

2. Responsible Party Information

Mystique Elixirs
Contact Number: +27 76 142 5998 (WhatsApp)
Email: sales@mystqiueelixirs.co.za
Website: www.mystiqueelixirs.co.za

3. Purpose of Processing

We collect and process personal information for the following purposes:

  • To process and fulfill customer orders.
  • To communicate order confirmations and delivery updates.
  • To respond to customer inquiries and provide support.
  • To send promotional offers, product updates, and news (only if you opt in).
  • To improve our products, website, and services through feedback and analysis.

4. Types of Personal Information We Collect

Depending on your interaction with us, we may collect:

  • Contact Information: Name, phone number, delivery address, and email.
  • Order Details: Perfume choices, quantity, and transaction references.
  • Delivery Details: Recipient’s name, address, and postal code.
  • Communication Data: WhatsApp messages or emails exchanged with us.

We do not store or process credit card details, as all payments are handled securely via third-party banking or payment platforms when applicable.

5. Collection of Information

We collect personal information directly from you when:

  • You contact us via WhatsApp or through our website form.
  • You place an order or request delivery.
  • You sign up for updates or promotions.

6. Legal Basis for Processing

We process personal information based on:

  • The performance of a contract (to fulfill your order).
  • Your consent when you share details voluntarily.
  • Our legitimate interest in improving our services and customer experience.

7. Consent

By using our website, placing an order, or contacting us via WhatsApp, you consent to the collection and use of your personal information as described in this Privacy Policy.

You can withdraw consent at any time by contacting us directly.

8. Information Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. This includes encryption, access controls, and secure storage of order data.

9. Your Data Protection Rights

Under POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for processing your data.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us at +27 76 142 5998 or sales@mystiqueelixirs.co.za.

10. Data Retention

We retain personal information for as long as necessary to complete your order and comply with legal or accounting obligations.

11. Sharing of Personal Information

We may share necessary information only with:

  • Delivery partners, to fulfill orders.
  • Payment providers, where applicable, to process payments.
  • Service providers, assisting in website hosting or communication tools.

We do not sell or rent customer information to any third party.

12. Compliance with POPIA

Mystique Elixirs adheres to the principles of POPIA, ensuring that personal information is processed lawfully, stored securely, and used transparently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date noted above.

14. Contact Us

For any privacy-related concerns or inquiries, please contact:

Mystique Elixirs
WhatsApp: +27 76 142 5998
Email: sales@mystiqueelixirs.co.za
Website: www.mystiqueelixirs.co.za

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